Yay!

Your plants arrived 🌿

Here’s what to do next based on what you ordered:

If you ordered ROOTED PLANTS:

• Place in bright indirect light

• Bottom water when possible

• Avoid overwatering

• Allow the plant to acclimate before repotting

• Most Hoyas thrive in chunky, airy soil mixes with good drainage

If you ordered CUTTINGS:

• Keep cuttings in propagation tubes for 7–14 days before transitioning

• Higher humidity helps fresh cuttings acclimate

• If you have a plant cabinet, placing your cuttings inside can help maintain the humidity they love during acclimation

• No plant cabinet? A simple trick is to lightly mist the cutting with distilled water and place it inside a partially sealed Ziploc bag for 24–48 hours. Open and close the bag periodically for airflow to help prevent excess moisture buildup while still keeping humidity higher

• Wait for healthy root growth before transplanting

• When it’s time to remove a well-rooted cutting from the tube, save the plant before saving the tube. Cutting the top of the tube is much safer than pulling the roots through a tight opening, which can damage or tear off healthy roots

• Bright indirect light is best

Frequently Asked Questions

  • Orders typically ship within 7–10 business days unless otherwise stated during a live sale or special event.

  • Yes! We combine shipping for lives and purges that immediately follow one another. We do not combine shipping between separate weekly lives.

  • USPS Priority Mail is our standard shipping method. If you would prefer a different shipping option, we are happy to upgrade your order to UPS Ground, UPS 3-Day Select, or UPS Second Day. Just send us a message and we will invoice you for the remaining balance for the upgrade.

  • Please record a full unboxing video within 24 hours of delivery and contact us right away so we can review the issue and help make it right.

  • Due to the nature of live plants, refunds and replacements are reviewed on a case-by-case basis

  • If temperatures in your area are below 60°F, we strongly recommend adding insulation and/or a heat pack to help protect your plants during transit.

  • Most of our sales currently happen through live sales, purges, and special community events with Smile House Plants.

Thank you for trusting us with your plant babies. We appreciate every order, every share, and every person who hangs out with us.

Grow With Us

Whether you’re starting your collection or growing your indoor jungle, we’re here to help with plant care, styling guidance, and finding the right fit for your space.